Privacy Policy

Last time updated: 2025-06-25

We, the group of companies – UAB Informacinės paslaugos (company code 110005648, A. Goštauto g. 40B, LT-03163 Vilnius), UAB Logas data (company code 305416315, A. Goštauto g. 40B, LT-03163 Vilnius), UAB Logas line (company code 305410910, A. Goštauto g. 40B, LT-03163 Vilnius) and UAB Prokodas (company code 123545936, A. Goštauto g. 40B, LT-03163 Vilnius) (hereinafter – we or the Company), value and protect individuals’ privacy; therefore, we process only such personal data as are necessary for the provision of services to our clients.

We process personal data lawfully, transparently, and fairly, for specified purposes and only to the extent required to achieve those purposes. In processing personal data, we seek to ensure that the data are accurate, secure, confidential, and properly stored and protected.

In processing your personal data, we comply with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, hereinafter – the Regulation), the Law on the Legal Protection of Personal Data of the Republic of Lithuania, as well as other applicable legal requirements governing the processing of personal data.

This Privacy Policy applies to natural persons, users of the platform help.labbis.lt (hereinafter – the Platform). The Policy explains how we collect, use, and safeguard information about you in accordance with applicable legal acts.

Definitions

The terms and abbreviations used in this Privacy Policy shall have the following meanings:

Personal Data – any information relating to a natural person who can be directly or indirectly identified (e.g., name, surname, contact details, etc.).

Individual – a natural person (data subject) whose data are processed.

Data Processing / Processing – any operation performed on Personal Data (e.g., collection, recording, storage, granting of access, transfer, etc.).

Services – any goods and services provided by the Company.

Client – a natural or legal person to whom we provide goods or services.

Any other terms used in this Privacy Policy shall be understood as defined in the legal acts governing personal data protection (the Regulation, the Law on the Legal Protection of Personal Data of the Republic of Lithuania, and other applicable legislation).

1. Collection and Use of Personal Data

1.1. When using the external part of the Platform (login window), you may voluntarily consent to the processing of the following information:

●      The language you have chosen to view the content of the external part of the Platform (login window).

This information is used solely for the purpose of personalizing the user experience of the Platform.

1.2. When using the Platform, without requiring your separate consent, the following information is processed:

●      Your name, surname, the hash of your login password, username (if it consists of Personal Data), position, email address, contact telephone number, the content of requests submitted on the Platform (including any Personal Data provided in such messages, if applicable), to the extent that such information is provided within the Platform.

This information is processed for the purpose of providing services to our Clients of whom you are an employee; for fulfilling our and our Clients’ contractual obligations related to the processing of information; for improving the quality of services; and for the purpose of potential legal defense or dispute resolution, including the retention of data for a justified period following the termination of a contract.

In the provision of services, we act as a processor of your Personal Data – we process the data on the basis of agreements with Clients of whom you are an employee. For other purposes – as specified in the preceding text – we process the data as a controller.

2. Purpose of Data Processing

2.1. The purpose of processing language preference data is to personalize the user experience.

2.2. Contracts concluded with Clients provide that certain messages within the Platform are equivalent to an agreement (contract) between the parties for the provision or supply of services or goods, and some are equivalent to a certificate of acceptance and transfer of services and/or goods. The retention of such records is required by law. Data are therefore processed for the purpose of retaining information on contractual obligations.

2.3. Through the Platform, services are ordered and provided, communication takes place regarding the content and conditions of services, information system errors are recorded, consultations are provided, and similar activities are carried out. Such communication, serving as evidence of the performance of contracts with Clients, is retained and processed for the purposes of potential legal defense or dispute resolution.

2.4. Purpose of ensuring service quality. Messages submitted via the Platform are analyzed in order to ensure the quality of service provision: the fulfillment of service obligations and delivery times are evaluated; the number of submitted and resolved messages is assessed; the content of services provided is analyzed; and communication between the Client and the Company’s employees is reviewed in cases where a claim is submitted to the Company, among other similar activities.

3. Legal Base for Data Processing

The legal bases for data processing, according to their purposes of collection, are as follows:

3.1. Language preference data are collected on the basis of your consent (Article 6(1)(a) of the Regulation). Language preference data may be stored in your browser through cookies.

3.2. The processing of information relating to contractual obligations is based on compliance with legal obligations (Article 6(1)(c) of the Regulation).

3.3. For the purposes of potential legal defense or dispute resolution, data are processed on the basis of our legitimate interests (Article 6(1)(f) of the Regulation).

3.4. For the purpose of ensuring service quality, data are processed on the basis of our legitimate interests (Article 6(1)(f) of the Regulation).

4. Cookie Policy

Cookies are small text files that are stored on your device when you visit the Platform. They are used to ensure the smooth operation of the Platform, to remember your settings, and to improve the user experience.

Cookies used:

Cookie name	Purpose	Retention period
LabbisMainLanguage	Remembers the language chosen by the user	1 year
RasykiteElPastu	Remembers the “Write via email” address indicated on the page	1 year
KonsultuokitesTelefonu	Remembers the “Consult by phone” number indicated on the page	1 year

Cookie management:

You can change your cookie settings at any time in your browser; delete cookies already stored or block new ones.

5. Data Retention Periods

5.1. Language preference data are processed for as long as:

●      the cookie remains stored on your device

●      you delete it or change your browser settings.

5.2. Messages on the Platform that contain a name, surname, and, where applicable, other Personal Data included in the message content are retained for 10 years from the date of message closure.

Retention periods by purpose:

●      Retention of information relating to contractual obligations – 10 years from the performance of the contract (pursuant to Order No. V-100 of the Chief Archivist of Lithuania of 9 March 2011 approving the Index of Retention Periods of Internal Administration Documents, point 3.24);

●      Retention of information for potential legal disputes – 3 years from the performance of the contract;

●      Service quality assurance – 1 year from the date of message closure.

Given the current technical limitations of the Platform, which do not allow distinguishing between messages equated with agreements and acts, and those that are not, the general retention period for all messages is 10 years from the date of message closure.

5.3. Personal Data provided in the User profile (account) (name, surname, Platform login password hash, username (if composed of Personal Data), position, email address, contact telephone number) are processed for as long as the Individual remains an employee of the Client to whom, at the Client’s discretion and with the Company’s authorization, access to the Platform has been granted.

6. Collection of Personal Data

6.1. Language preference data are obtained directly from Individuals when they select a language on the Platform and consent to such data being collected.

6.2. Personal Data provided in the User account are obtained from the Client, of whom the Individual is an employee. Data about the User are entered into the Platform either by the Client or by us.

6.3. Personal Data contained in the content of Platform messages (in text or in files attached to messages) are provided by the Platform User.

7. Disclosure of Personal Data

Your Personal Data may be disclosed to:

Our Partners. The Company may transfer processed Personal Data to partners engaged to perform contracts concluded with Clients. Our main partners are other companies within the group and UAB Infomedia. In such cases, the Company takes the necessary measures to ensure that the engaged service providers (sub-processors) process Personal Data only for the purposes for which they have been transferred, implement appropriate technical and organizational security measures, and comply with the Company’s instructions and applicable legal requirements.

Public authorities, law enforcement and supervisory bodies. The Company may disclose processed Personal Data to public authorities or law enforcement institutions (e.g., the police, the prosecutor’s office, the Financial Crime Investigation Service, etc.) where required to do so under applicable legal acts or in order to safeguard the legitimate interests of the Company or third parties.

The Company stores Personal Data within the territory of the European Union or the European Economic Area (EU/EEA).

8. Your Rights

An Individual, by contacting the Company, has the right to:

1. Obtain confirmation as to whether the Company processes their Personal Data and, if so, access such Personal Data.
   
   
2. Request the correction of inaccurate, incomplete, or incorrect Personal Data.
   
   
3. Request the deletion of their Personal Data or the suspension of data processing activities (except for storage) where processing is carried out in violation of applicable legal requirements or where the Personal Data are no longer necessary for the purposes for which they were collected or otherwise processed.
   
   
4. Receive their Personal Data in a structured, commonly used, and machine-readable format.
   
   
5. Request restriction of the processing of their Personal Data in accordance with applicable legal acts, for example, for the period during which the Company assesses whether the Individual has the right to request the deletion of their Personal Data.
   
   
6. Withdraw their consent to the processing of their Personal Data at any time.

9. Exercise of Data Subject Rights

Individuals may contact the Company regarding the processing of Personal Data at:
 A. Goštauto g. 40B, Vilnius; telephone: +370 5 210 7722; or email: [email protected].

To exercise their rights under the Regulation, an Individual must submit a request to the Company in person, by post, through a representative, or by electronic means. The request must specify which right the Individual seeks to exercise, what the Individual is asking of the Company, other relevant information, and the Individual’s name, surname, and contact details for communication.

When submitting a request, the Individual must confirm their identity as follows:

●      If submitting in person, the Individual must present an identity document to a Company employee;

●      If submitting by post, a notarized copy of the Individual’s identity document must be submitted together with the request;

●      If submitting through a representative, the representative must provide their own name, surname, address, and contact details for receiving a reply, as well as the represented Individual’s name and surname, and must submit a notarized copy of the representative’s identity document together with a power of attorney or a copy of the authorization certified in accordance with legal requirements;

●      If submitting by electronic means, the request must be signed with a qualified electronic signature or created by electronic means, ensuring the integrity and immutability of the text and the identity of the requesting Individual.

The Company may refuse to act upon an Individual’s request if the request is manifestly unfounded or disproportionate.

The Company shall respond to the Individual no later than one month from the date of receipt of the request, indicating the actions taken upon the request in accordance with Articles 15–22 of the Regulation. This period may be extended by a further two months, where necessary, taking into account the complexity and number of requests. The Company shall inform the Individual of such an extension within one month of receiving the request, stating the reasons for the delay.

The Company has the right to refuse to provide the requested information where:

●      the Personal Data were collected directly from the Individual and this information has already been provided to the Individual;

●      providing the requested information is impossible or would require disproportionate effort;

●      the Personal Data must remain confidential in accordance with professional secrecy obligations regulated by European Union or Lithuanian law, including the obligation to preserve professional secrecy.

In exercising the Individual’s right of access to Personal Data processed by the Company, the Company:

●      has the right to ask the Individual to clarify the request if it is unclear or inaccurate;

●      has the right to ask the Individual to specify the request if the Company processes a large volume of information related to the Individual;

●      shall provide information to the Individual only to the extent that the rights of other Individuals are not infringed, where certain information about the Individual is also related to other Individuals.

If issues relating to the Company’s processing of Personal Data and/or the Individual’s rights cannot be resolved, the Individual also has the right to lodge a complaint with the State Data Protection Inspectorate.

10. Validity and Amendments of the Privacy Policy

The Company reserves the right to update this Privacy Policy at any time. Any material changes will be published on the Platform.

11. Contact Information

If you have any questions regarding this Privacy Policy or the use of cookies, please contact us:

Email: [email protected]

Telephone: +370 5 210 7722

Address: A. Goštauto g. 40B, Vilnius, Lithuania